Refund Policy

At Little Sparkle Cleaning Services, we are committed to providing high-quality cleaning services that meet your expectations. If you are not satisfied with our service, we will work with you to resolve the issue in accordance with Australian Consumer Law, Fair Trading Regulations, and the Privacy Act 1988 (Cth).

1. Refund Eligibility

We offer refunds in the following circumstances:

 Service Not Provided: If we are unable to deliver the booked service due to circumstances within our control, you are entitled to a full refund.

 Failure to Meet Service Standards: If our cleaning service does not meet reasonable expectations and you notify us within 24 hours of the service being completed, we will first attempt to rectify the issue. If we are unable to resolve it, a partial  refund may be issued at our discretion. 

Overpayment or Double Payment: If a customer accidentally makes an overpayment, we will process a refund for the excess amount.

Refunds are not provided for:

Change of Mind: Once a service has been completed, refunds will not be issued if you simply change your mind.

Unrealistic Expectations: Our services are carried out to professional standards, but results may vary depending on property conditions.

Customer-Provided Incorrect Information: If incorrect booking details are provided (such as the wrong service type or incorrect location), a refund may not be issued.